Store Policy
Customer Care
At Mackenzie Yarns, we pride ourselves on providing high-quality, durable 100% wool yarn for the carpet edging industry. Our team is dedicated to ensuring you have the supplies you need to create professional rugs and runners. If you have any questions regarding your order, product specifications, or shipping, please contact us via the ‘Contact Us’ form on our website. We aim to respond to all inquiries promptly to ensure you can buy with confidence.
Privacy & Safety
Your privacy is our priority. We collect personal information, such as your name, shipping address, and email, solely to process your orders and provide efficient service. We utilise secure payment processing systems to ensure your financial information is protected. We do not sell or share your personal data with third parties. We may contact you regarding your order status or, if you have opted in, to share updates about our product range.
Shipping & Returns
We strive to ensure your yarn reaches you in perfect condition. As we offer a wide range of colours, we strongly recommend ordering a sample swatch if you are unsure of a colour match. If you encounter an issue with your order or believe you have received a faulty product, please contact us immediately through our website so we can resolve the matter for you.