QUALITY - The 80/20 wool/nylon yarns sold and supplied by Mackenzie Yarns consist of natural products; which may cause variations in colour and texture. General appearance may differ between batches produced at different times. Where a sample book of the yarn colours has been provided to you and you have inspected them before placing an order, we will use all reasonable endeavours to ensure that the products correspond substantially to the sample book supplied. Mackenzie Yarns will not be liable for the variations listed above.

 

SAMPLING - We will introduce new colours to the range and send samples of these to you when they are available to order. If you require a specific colour that we do not currently supply, you can contact us with a sample of the colour you need and we can look to introduce the colour to the range subject to sufficient demand.

 

INSPECTION & NOTICE - We ask you to inspect all the yarns and give notice of any defects apparent on inspection within a reasonable time of accepting delivery (10 working days) in any event before the yarns are cut or used. If you fail to give us notice within 10 working days of receiving the order you will be deemed to have accepted the yarns as they are.

 

INVOICING & PAYMENTS - Payment in full must be made with every order via the online check out system. Mackenzie Yarns only accepts payments via bank transfer, credit card (not American Express) or debit card, we do not accept cheques.

 

DELIVERY & STORAGE PENALTY - The yarns will be delivered via a carrier on bulk orders. Delivery dates will be confirmed prior to dispatch. If you fail to take delivery from the carrier you will be liable for all costs occurred and losses sustained as a result of rescheduling delivery. This may include storage charges. We offer free shipping with our individual 1kg cones and individual 3.5kg cones. Bulk orders of 30 plus cones will be shipped via a pallet carrier and will be charged additionally to the order placed.

 

CANCELLATION - Where yarns are produced specially to order, no cancellations or amendments will be accepted after the relevant processing has begun following your order confirmation.

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